Orders & Shipping

Placing an Order

Our web shop is available 24/7 or give us a ring at 1.877.257.6233.

We're here from 9:00 am - 5:00 pm MST, Monday through Friday. We are happy to answer questions about orders, returns and exchanges, wholesale inquiries, custom printing and any other fun ideas you might want to chat about.


Order Turnaround & Shipment

Stock cup orders ship within 24 - 48 hours of confirmation. Allow 7-10 business days for customized products. National holidays may effect order time frame. You will receive an email confirmation once your order has been processed and shipped along with a tracking number.

All online orders ship from our fulfillment center in Scottsdale, Arizona 85258 unless otherwise specified.

International Shipments

Our web shop cannot process orders located outside of the USA. However, you may contact us via email at sales@clasmade.com to place an international order. Higher shipping rates may apply.

Order Cancellations

Any order cancellation must be received within 24 hours of order confirmation to support@clasmade.com. We will try our best to accommodate your request.

Shipping Carriers

Clasmade reserves the right to use any carrier of our choices, this is typically determined by lead time to deliver and cost for deliveries. Clasmade has a commitment to meet all agreed production deadlines, once the shipment has left our facility Clasmade but can not assume responsibility for any delays due to our shipping carries. For any updates regarding the status of the delivery, please contact the carrier and provide them with your tracking number.