Returns & Exchanges

Return Policy

Due to the nature of our product, we are unable to accept used, washed, soiled, or damaged products. If you would like to inquire about a return, please send an email to the address below with your name, order number, and the reason for the return and we will consider your request on a case-by-case basis. We do not allow returns on custom orders that have started production.

support@clasmade.com

Exchange Policy

If you would like to exchange an item, we suggest that you place a new order for the item you want before returning your original purchase. This will ensure that your exchange item is in stock. Once we receive your return, we will process a refund for the cost of the refunded item(s). Please review the return policy for the refund process.

What if I received damaged or incorrect items?

If you have received items damaged during shipping or incorrect items, please contact support@clasmade.com within five days of receiving your package. Please provide your name and order number and we'll start resolving the issue straight away.